Shipping Policy

At PawHubbi, we want your order to arrive quickly and safely. Here's everything you need to know about how we ship.

📦 Where We Ship

We ship to all states and territories across Australia, including metro and regional areas.

⏱ Processing Time

Orders are typically processed and dispatched within 1–2 business days of payment being received. Orders placed on weekends or public holidays will be processed on the next business day.

🚚 Delivery Timeframes

Once dispatched, estimated delivery times are:

• Metro areas: 3–5 business days
• Regional areas: 5–7 business days
• Remote areas: 7–14 business days

Please note these are estimates and may vary during peak periods such as holidays.

📍 Order Tracking

Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can use this to monitor your delivery progress online.

💰 Shipping Costs

Shipping costs are calculated at checkout based on your location and order size. Free shipping may be available on qualifying orders — check our current promotions for details.

⚠️ Delivery Issues

If your order hasn't arrived within the estimated timeframe, please first check your tracking information. If you still have concerns, contact us via our Contact page and we'll investigate promptly.

📩 Incorrect Address

Please ensure your delivery address is correct at checkout. PawHubbi is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately after placing your order and we'll do our best to update it before dispatch.

If you have any questions about your shipment, don't hesitate to get in touch — we're happy to help! 🐾