Shipping policy

# PawHub - Shipping Policy

## Last Updated: 2026-03-16

## Shipping Overview

### Processing Time

- Orders processed within 1-2 business days

- Orders placed before 12pm AEST ship same day

- You'll receive confirmation email with tracking

## Shipping Rates & Times

### Domestic (Australia)

| Order Value | Shipping | Time |

|------------|----------|------|

| Over $50| FREE | 7-12 business days |

| Under $50 | $9.99 | 7-12 business days |

### International

| Country | Shipping | Time |

|---------|----------|------|

| United States | $14.99 | 10-18 business days |

| United Kingdom | $14.99 | 10-18 business days |

| Canada | $14.99 | 12-20 business days |

| New Zealand | $12.99 | 8-15 business days |

| Europe | $19.99 | 15-25 business days |

## Free Shipping

- Free shipping automatically applied at checkout for orders over $50

- No code needed!

## Order Tracking

### Tracking Your Order

1. Check confirmation email

2. Click tracking link

3. Track on carrier website

### Tracking Updates

- Tracking updates may take 24-48 hours

- Check carrier website for latest updates

## Shipping Delays

### Possible Delays

- Customs clearance (international)

- Public holidays

- Peak seasons (Nov-Dec)

- Natural disasters

### What We Do

- We'll keep you informed

- Contact carrier if delayed

- Help resolve issues

## Lost Packages

### If Your Package Is Lost

1. Contact us immediately

2. We'll investigate with carrier

3. Replace or refund (your choice)

### Insurance

- All orders include tracking

- For orders over $100, insurance included

## Shipping Partners

We use trusted carriers:

- Australia Post

- DHL

- YunExpress

- 4PX

## Questions?

Email: support@pawhub.store

We're happy to help! 🐾