Privacy policy
PRIVACY POLICY
Last updated: July 2026
PawHubbi respects your privacy. This Privacy Policy explains how personal information is collected, used, disclosed and managed when you visit our store, place an order, communicate with us or otherwise interact with our services.
Our online store is powered by Shopify.
Information We May Collect
Depending on how you interact with PawHubbi, we may collect or process information such as: your name and contact details; billing and delivery information; order and transaction information; account information where customer accounts are used; communications and customer-support information; device, browser, IP address and technical information; website and shopping activity such as pages or products viewed, cart activity and purchases; marketing preferences and consent information; and information reasonably required to prevent fraud, process orders or provide customer support.
Payment information may be processed by Shopify and applicable payment providers. We do not require customers to send full payment-card details directly to us by email or ordinary customer-support channels.
How We Collect Information
Information may be collected: directly from you when you place an order, create an account, subscribe, contact us or complete a form; automatically when you use our website through cookies, pixels and similar technologies; through Shopify and service providers that support our store; through fulfillment, payment, analytics, advertising, customer-support, review, email or marketing services that we have enabled; and from other sources where permitted by law.
How We Use Information
We may use personal information to: process and fulfill orders; arrange delivery and provide order updates; process payments, refunds and returns; provide customer support; operate, secure and improve our store; prevent fraud, abuse or unauthorized activity; understand website and shopping activity; measure marketing and advertising performance; provide marketing communications where permitted and subject to your choices; comply with legal obligations; and protect our legal rights and those of customers and other parties.
Analytics and Advertising
We may use analytics, advertising and measurement technologies to understand how customers interact with our store and to measure or improve advertising. Where configured, these technologies may include Meta Pixel and Meta Conversions API, which can be used to measure website events and advertising performance. The information available to advertising or analytics providers depends on the technologies configured, your location, consent choices and applicable privacy settings. We may add, remove or change service providers over time.
Disclosure of Information
We may disclose information where reasonably necessary to: Shopify and infrastructure providers; payment processors; suppliers, fulfillment providers and delivery services; customer-support, review, email and marketing providers; analytics and advertising providers; professional advisers; government, regulatory or law-enforcement bodies where legally required; and parties involved in a business transfer or restructuring where permitted by law. We do not disclose personal information for purposes unrelated to operating or supporting the business unless permitted or required by law.
International Processing
Shopify and some service providers may process or store information outside Australia. Where applicable, we take reasonable steps required by law in relation to the handling and disclosure of personal information.
Cookies and Similar Technologies
Our store and enabled service providers may use cookies, pixels and similar technologies for functions including operating the website and checkout, remembering preferences, security and fraud prevention, analytics, advertising measurement, and personalisation where enabled.
Marketing Choices
You may unsubscribe from promotional email communications using the unsubscribe link provided in those communications. You may still receive transactional communications relating to orders, accounts, security or customer service where required.
Access and Correction
Where applicable, you may request access to personal information we hold about you or ask us to correct inaccurate information. Contact support@pawhubbi.store with your request. We may need to verify your identity before fulfilling certain requests.
Complaints and Privacy Questions
For questions or complaints about our handling of personal information, contact: PawHubbi, Email: support@pawhubbi.store. We will review privacy complaints and respond as appropriate having regard to applicable law.
Security and Retention
We use Shopify and other service providers to operate the store and take reasonable steps appropriate to our business to protect information. No online system or transmission method can be guaranteed to be completely secure. Information is retained for as long as reasonably necessary for the purposes for which it was collected, including order administration, legal compliance, dispute resolution, fraud prevention and legitimate business records, subject to applicable law.
Your Legal Rights
Depending on your location and applicable law, you may have additional privacy rights regarding access, correction, deletion, objection, restriction, portability or certain advertising uses of personal information. Nothing in this policy limits any privacy rights available to you under applicable law.
Changes to This Policy
We may update this Privacy Policy to reflect changes to our store, service providers, practices or legal obligations. The latest version will be published on our website with an updated revision date.
Contact
Email: support@pawhubbi.store