Frequently Asked Questions

📦 Shipping & Delivery

Do you ship Australia-wide?
Yes! We ship to all states and territories across Australia. Free shipping is available on eligible orders.

How long does delivery take?
Most orders are dispatched within 1–2 business days. Delivery typically takes 3–7 business days depending on your location.

Will I receive a tracking number?
Yes, once your order is dispatched you'll receive an email with your tracking details so you can follow your parcel every step of the way.

🔄 Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery for items that are unused and in their original packaging. Please contact us to initiate a return.

What if my item arrives damaged?
We're sorry to hear that! Please contact us within 48 hours of receiving your order with photos of the damage and we'll make it right promptly.

🐾 Products

Are your smart feeders compatible with both iOS and Android?
Yes! Our WiFi smart feeders work with both iOS and Android devices via the TUYA or PET ZERO app.

What WiFi frequency do the smart feeders support?
Our smart feeders support both 2.4GHz and 5GHz WiFi networks for a fast, reliable connection.

Are the grooming tools safe for all pet sizes?
Yes, our grooming vacuum kit is suitable for dogs and cats of all sizes and coat types. The 3-speed settings let you adjust suction for your pet's comfort.

Do the LED leashes come with batteries?
The LED Retractable Dog Leash requires 2 x AAA batteries which are not included. Standard AAA batteries are available at any supermarket or hardware store.

💬 Contact & Support

How can I contact PawHubbi?
You can reach us via our Contact page. We aim to respond to all enquiries within 24 hours on business days.

Do you offer product warranties?
Yes, our products come with a manufacturer's warranty. Please contact us if you experience any issues and we'll assist you as quickly as possible.