Refund policy
REFUND & RETURNS POLICY
Last updated: July 2026
We want you to be satisfied with your PawHubbi purchase. This policy explains our voluntary change-of-mind returns process as well as your rights when a product is faulty, damaged, incorrectly supplied or otherwise does not meet applicable consumer guarantees.
Change-of-Mind Returns
For eligible change-of-mind purchases, you may request a return within 30 days after receiving your order. To qualify for a voluntary change-of-mind return, the product should generally be unused and in its original condition, include its original packaging where reasonably possible, and be accompanied by proof of purchase. For hygiene reasons, products that have been used or opened may not qualify for a voluntary change-of-mind return where they cannot reasonably be resold. Gift cards and items clearly identified as final sale may also be excluded from voluntary change-of-mind returns where permitted by law. These change-of-mind conditions do not limit any rights you may have for faulty or non-compliant goods under applicable consumer law.
Faulty, Damaged or Incorrect Items
If a product arrives damaged, is faulty, is not as described, or you receive the wrong item, contact us at support@pawhubbi.store with your order number and details of the problem. Photos or other information may help us assess and resolve the issue more quickly. Please contact us as soon as reasonably practicable after discovering a problem. A delay in contacting us does not remove any rights that cannot legally be excluded. Depending on the circumstances and your rights under applicable law, an appropriate remedy may include repair, replacement, refund or another remedy required by law.
How to Request a Return
Email support@pawhubbi.store with your order number, the product involved, the reason for the return or claim, and any relevant photos or supporting information. We will provide instructions based on the circumstances of your request. Do not send a return to an address until return instructions have been provided.
Return Shipping
For an approved voluntary change-of-mind return, the customer may be responsible for return shipping unless we state otherwise. Where goods are faulty, damaged, incorrectly supplied or otherwise covered by applicable consumer-law remedies, return or shipping costs will be handled as required by law.
Refunds
Approved refunds will generally be issued to the original payment method. We will process approved refunds as promptly as reasonably possible. Your payment provider or financial institution may require additional time before the refund appears in your account.
Exchanges
We do not generally offer direct change-of-mind exchanges. You may return an eligible item under this policy and place a new order. This does not limit any legal right to a replacement or other remedy for a product that fails to meet applicable consumer guarantees.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law where that law applies. Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.
Contact
Email: support@pawhubbi.store